General Terms and Conditions

1. Introductory provisions and definitions

Seller and operator of the e-shop:
UNCIMOTO s.r.o., Mikszáthova 35, 990 01 Veľký Krtíš, Slovenská republika
IČO: 53489900, DIČ: 2121395078, IČ DPH: SK2121395078
Obchodný register Okresného súdu Banská Bystrica, oddiel: Sro, vložka č.: 40410/S
E-mail: info@uncimoto.sk, telefón: +421 908 88 48 74
(the “seller”)

Buyer is a natural or legal person who concludes a purchase contract with the seller via the e-shop.

Consumer is a natural person who, when concluding and performing the contract, does not act within their business activity, employment or profession. Provisions on consumer protection apply exclusively to a buyer who is a consumer.

A buyer who is not a consumer (an entrepreneur) is a person acting within their business activity (e.g. providing a company ID or VAT ID on the order). Such a buyer is subject to the special provisions in Art. 10 of these GTC and the relationship is governed by the Commercial Code.

Supervisory authority: Slovak Trade Inspection (SOI), SOI Inspectorate for the Banská Bystrica Region, Dolná 46, 974 00 Banská Bystrica 1, www.soi.sk.

2. Order and conclusion of the purchase contract

The buyer places an order by filling in and submitting the order form in the e-shop. A submitted order is a proposal to conclude a purchase contract. By submitting the order the buyer confirms that they have read and agree with these GTC and the Complaints Policy.

An automatically generated order-received notification (delivery confirmation) is not a binding acceptance of the order. The purchase contract is concluded at the moment the seller confirms (accepts) the order to the buyer in a separate e-mail. The seller reserves the right not to accept an order that cannot be fulfilled (e.g. the goods are no longer produced, an obvious error in price or description, unavailability), of which the buyer will be informed without delay.

3. Prices and payment terms

All prices in the e-shop are stated in euros including VAT. The seller is a VAT payer. The price valid at the time the order is submitted is binding on the buyer; any later change of prices in the e-shop does not affect a contract already concluded. The price of the goods does not include shipping costs, which are stated separately in the order and on the Shipping and payment page.

The buyer may pay for the goods by: (a) card online via the secure Stripe gateway, (b) bank transfer in advance to the seller's account, or (c) cash on delivery. The seller issues a tax document (invoice) for the order and sends it electronically.

Goods marked “in stock” are ready for dispatch; goods “on order” are procured by the seller within the period under Art. 4. For goods paid in advance, the seller's right to dispatch arises once the payment is credited to the account.

4. Delivery terms

The seller delivers goods within the Slovak Republic and to selected European Union countries. Goods in stock are usually dispatched within 1–2 business days; goods on order generally within 5–10 business days from the conclusion of the contract, or from crediting of the payment for advance payment. The maximum delivery period is 30 days unless the parties agree otherwise.

Delivery is provided through contractual carriers; personal pickup is possible by arrangement. Current options and shipping prices are listed on the Shipping and payment page.

On receipt the buyer must check the integrity of the shipment. If the packaging is visibly damaged, we recommend not accepting the shipment or drawing up a damage record with the carrier. Visible damage to the goods or missing goods must be reported to the seller without undue delay, no later than 48 hours after receipt.

5. Acquisition of ownership and transfer of the risk of damage

The buyer acquires ownership of the goods upon full payment of the entire purchase price including shipping costs (reservation of title). The risk of accidental destruction and accidental deterioration of the goods passes to the buyer at the moment of taking over the goods. If the buyer is a consumer, the risk passes upon the goods being taken over by the consumer or a third party designated by them.

6. Withdrawal from the contract (consumer)

The consumer has the right to withdraw from a distance purchase contract without giving any reason within 14 days. The period begins on the day the consumer takes over the goods. The right of withdrawal may be exercised by a notice sent to the seller's registered office or to info@uncimoto.sk; the consumer may also use the model withdrawal form. The period is deemed met if the notice was sent no later than the last day of the period.

The consumer must send or hand over the goods to the seller no later than 14 days from the day of withdrawal. The direct cost of returning the goods is borne by the consumer. The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and functionality (the goods may be tried, but not used as usual).

The seller will refund to the consumer all payments received including delivery costs (up to the amount of the cheapest ordinary delivery method) within 14 days of receiving the withdrawal notice, using the same means of payment unless the parties agree otherwise. The seller is not obliged to refund the payments before the goods are delivered to them or the consumer proves having sent them back.

The consumer may not withdraw from a contract the subject of which is in particular: goods made to the consumer's special requirements or custom-made goods; goods sealed in protective packaging which are unsuitable to return after opening for hygiene or health reasons; goods which after delivery were inseparably mixed with other goods; and in other cases under § 19 of Act No. 108/2024 Coll.

7. Liability for defects and complaints

The seller is liable that the goods are free of defects on receipt and conform to the purchase contract. The consumer may exercise rights arising from liability for defects for 24 months from receipt of the goods. The detailed procedure for filing and handling a complaint, the deadlines and the buyer's rights are set out in the Complaints Policy, which is an integral part of these GTC.

The seller will handle a consumer's complaint without undue delay, no later than 30 days from the day it is filed, unless the parties agree on a longer period. The warranty does not cover defects caused by ordinary wear and tear, improper fitting, incorrect use or interference by the buyer.

8. Alternative dispute resolution

If the consumer is not satisfied with the way a complaint was handled or believes the seller has violated their rights, they have the right to contact the seller with a request for remedy (at info@uncimoto.sk). If the seller responds to the request with a rejection or does not respond within 30 days of it being sent, the consumer has the right to submit a proposal to initiate alternative dispute resolution under Act No. 391/2015 Coll.

The competent body for alternative dispute resolution is the Slovak Trade Inspection (Central Inspectorate of the SOI, Bajkalská 21/A, 827 99 Bratislava, www.soi.sk), or another authorised legal entity listed in the register of ADR entities kept by the Ministry of Economy of the Slovak Republic. The proposal can also be submitted electronically.

9. Personal data protection and cookies

The seller processes buyers' personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on personal data protection. Details of the scope, purposes and rights of data subjects are set out in the Privacy Policy.

10. Special provisions for buyers – entrepreneurs

If the buyer is not a consumer (acts within business activity), the contractual relationship is governed by the Commercial Code and consumer protection provisions do not apply to such a buyer. In particular:

• an entrepreneur-buyer has no right to withdraw from the contract within 14 days without giving a reason;
• the warranty period and scope of liability for defects are governed by the Commercial Code and the agreement of the parties;
• the buyer must inspect the goods immediately on receipt and report visible defects at once;
• ownership passes to the buyer upon full payment of the purchase price.

11. Final provisions

These GTC and the relationships arising from them are governed by the law of the Slovak Republic. If any provision of the GTC is invalid or ineffective, this does not affect the validity of the remaining provisions. The seller reserves the right to amend and supplement the GTC; contracts already concluded are governed by the GTC valid and effective at the time the order was submitted. The current wording of the GTC is always published on this page.