Complaints Policy

1. Seller

UNCIMOTO s.r.o., Mikszáthova 35, 990 01 Veľký Krtíš, company ID: 53489900, tax ID: 2121395078, VAT ID: SK2121395078. Contact for complaints: info@uncimoto.sk, +421 908 88 48 74.

2. Liability for defects (conformity with the contract)

The seller is liable that the goods sold have, upon receipt, the required quality, quantity, measure and weight, are free of defects and conform to the agreed description, kind and purpose (§ 619 et seq. of the Civil Code). If a defect appears within 12 months of receipt, the goods are deemed to have been defective already at receipt, unless the nature of the item or defect excludes such an assumption.

3. Warranty period

Goods sold to a consumer carry a 24-month warranty period unless a longer one is stated for the goods. For used goods the warranty period may be shortened to 12 months if the buyer was informed of this fact before concluding the contract. The warranty period begins when the buyer takes over the goods. The time from filing a complaint to its resolution is not counted into the warranty period.

4. Filing a complaint

The buyer files a complaint:

• by e-mail to info@uncimoto.sk, or
• by sending the goods to the seller's registered office.

When filing a complaint, the buyer states their contact details, order number, description of the defect and the claim made. We recommend attaching proof of purchase (invoice) and photo documentation of the defect, which speeds up handling. The seller issues the buyer a confirmation of the complaint without undue delay.

5. Buyer's rights in case of defects

The buyer is primarily entitled to free removal of the defect by repair or to replacement of the goods with defect-free ones, choosing the method that is not impossible or disproportionately costly compared to the other. If neither repair nor replacement is possible, if the seller does not arrange it within a reasonable period, or if it would cause the buyer significant difficulty, the buyer is entitled to a reasonable discount from the price or to withdraw from the contract and have the purchase price refunded. For defects that are not substantial and prevent proper use, the buyer is entitled to their removal or to a reasonable discount.

6. Deadline for handling a complaint

The seller will handle a consumer's complaint without undue delay, no later than within 30 days of it being filed, unless a longer period is agreed with the consumer. A written document on the outcome is issued to the buyer. Expiry of the 30-day period without resolution is considered a substantial breach of contract and the consumer has the right to withdraw from the contract or to replacement of the goods.

7. Expert assessment

If the consumer filed the complaint within the first 12 months of purchase, the seller may reject it only on the basis of an expert assessment; the seller bears its cost regardless of the outcome. If the complaint was rejected after 12 months, the seller reimburses the buyer's cost of the expert assessment if the seller's liability for the defect is proven.

8. Exclusions from liability for defects

Liability for defects does not cover, in particular, defects caused by:

• ordinary wear and tear appropriate to the length and manner of use (e.g. brake pads and discs, chains and sprockets, tyres, filters, spark plugs, bulbs, operating fluids and other consumable parts);
• improper fitting or fitting contrary to the manufacturer's instructions; for safety-relevant parts we recommend fitting by a professional workshop;
• incorrect use, overloading, neglected maintenance or use of the goods for a purpose other than intended;
• use of the goods in sporting, racing or off-road operation where the manufacturer excludes or limits such use;
• mechanical damage, an accident, unauthorised interference, modification of the goods or the effect of external influences (e.g. corrosion due to insufficient maintenance).

9. Buyer – entrepreneur

If the buyer is not a consumer, liability for defects is governed by the Commercial Code (§ 422 et seq.). The buyer must inspect the goods without undue delay after receipt and report visible defects to the seller at once. The scope and length of the warranty follows from the agreement of the parties or from the warranty provided by the manufacturer.

10. Alternative dispute resolution

If the consumer is not satisfied with the handling of a complaint, they have the right to contact the seller with a request for remedy. If the seller responds with a rejection or does not respond within 30 days, the consumer has the right to submit a proposal for alternative dispute resolution under Act No. 391/2015 Coll. The ADR entity is the Slovak Trade Inspection (Central Inspectorate of the SOI, Bajkalská 21/A, 827 99 Bratislava, www.soi.sk), or another authorised entity listed in the register kept by the Ministry of Economy of the Slovak Republic.

11. Final provisions

This complaints policy takes effect on the day of its publication. The seller reserves the right to amend it; complaints already filed are governed by the complaints policy valid at the time the complaint was filed. The supervisory authority is the Slovak Trade Inspection, SOI Inspectorate for the Banská Bystrica Region, Dolná 46, 974 00 Banská Bystrica 1.